Support
Last updated: 30 September 2026
What support covers
Support for OnChainDiligence covers public OCD receipt retrieval, receipt verification, payment-rule inspection, and use of the OnChainDiligence Plugin and MCP tools.
OnChainDiligence does not execute payments, hold funds or provide custody. Support cannot move, recover or reverse funds.
Contact
Email support@onchaindiligence.com for product, Plugin, data-handling or billing questions. Security reports can be sent to security@onchaindiligence.com.
Response expectations
Support is founder-led. We aim to respond within one UK business day during Monday–Friday UK business hours. This is a best-effort target, not an SLA; we do not provide guaranteed 24/7 coverage or resolution times. Payment-critical ambiguity receives priority.
What to include
Describe the tool, approximate time, error and expected behaviour. Include a public receipt ID if useful. Never include private keys, API keys, recovery credentials, finalization capabilities, webhook signing secrets or payment authorization payloads.
If a payment is ambiguous
The free Plugin cannot send, retry or reconcile a payment for you. In the wider product, resume or reconcile the same existing operation using your own authenticated workflow. Do not open a replacement purchase or automatically retry a payment whose outcome is unknown.